Talkabout Homestay Complaint Resolution Protocol

This protocol outlines the process for resolving disputes between homestay hosts, students (especially those under 18), their agents, educational providers, and parents.

Who is Covered?

  • All Talkabout staff
  • Registered homestay families
  • Students (especially under 18)
  • Student agents
  • Educational providers 
  • Student’s parents

How to File a Complaint:

  • Contact Talkabout during business hours 08 9438 2747, or via our contact form.  Only in an emergency call our after hours number, 0450 122 424.
  • Provide a clear, concise description of the complaint.
  • Gather supporting evidence (documents, receipts, etc.).

What Happens Next?

  • Talkabout will confirm details, discuss the complaint, and potentially suggest an in-person meeting. You will be informed of the designated complaint handler.
  • Investigation: Talkabout will create a file, record the complaint, and investigate with both parties involved.
  • Mediation: Talkabout will attempt to resolve the issue through mediation. This may involve an in-person meeting or communication via other means.