Talkabout Homestay Complaint Resolution Protocol
This protocol outlines the process for resolving disputes between homestay hosts, students (especially those under 18), their agents, educational providers, and parents.
Who is Covered?
- All Talkabout staff
- Registered homestay families
- Students (especially under 18)
- Student agents
- Educational providers
- Student’s parents
How to File a Complaint:
- Contact Talkabout during business hours 08 9438 2747, or via our contact form. Only in an emergency call our after hours number, 0450 122 424.
- Provide a clear, concise description of the complaint.
- Gather supporting evidence (documents, receipts, etc.).
What Happens Next?
- Talkabout will confirm details, discuss the complaint, and potentially suggest an in-person meeting. You will be informed of the designated complaint handler.
- Investigation: Talkabout will create a file, record the complaint, and investigate with both parties involved.
- Mediation: Talkabout will attempt to resolve the issue through mediation. This may involve an in-person meeting or communication via other means.